Read The Film Shop TOS & Privacy Policy
Legal Notice
All notices from The Film Shop to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to The Film Shop shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to The Film Shop five (5) days after the date sent.
Copyright Notice
All content appearing on this Web site is the property of The Film Shop.
Copyright © 2022, The Film Shop. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2022, The Film Shop. All rights reserved.
Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Film Shop. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Film Shop or any third party, except as expressly granted herein.
Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Film Shop and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Film Shop believes that customer conduct violates applicable law or is harmful to the interests of The Film Shop and its subsidiaries.
Privacy Policy
Thefilmshop.com collects certain information during your interaction with the site. This may include device information and information necessary to process your orders.
The Film Shop may use any data collected to provide you with tailored advertisements.
We may share your personal information only as necessary. This may include service providers such as the carrier being used to deliver your order, or when legally necessary to comply with applicable laws, regulations, or to respond to a lawful request for information.
The Film Shop will not sell your personal information to a third party.
External Links
Thefilmshop.com may feature links to 3rd party sites for informational purposes or to share other resources. While we do our best to verify that the links we provide are accurate, The Film Shop is not responsible for accuracy of information from 3rd party links.
Shipping and Delivery
At this time, The Film Shop ships merchandise to locations within the United States. The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.
The Film Shop offers free ground service shipping on qualified products on orders $100 and up to the continental United States. Non qualifying products are subject to shipping charges.
The Film Shop will make its best attempt to pack items together to minimize the amount of cartons required to ship. Small items like tools, may ship inside boxes with your film orders. If it appears that an item is missing, please check inside all cartons. Additionally we will recycle packaging. If you receive a package with a label for a product you didn’t order, please open the package to verify you received your correct product.
In most cases, with in-stock items, orders placed by 2:00pm PST will ship the same day. For custom prepared products (prints, cuts, etc.), please allow extra time for the order to process and ship. Orders do not ship on Saturdays, Sundays and certain holidays.
Orders utilizing the free shipping option will receive the lowest priority over other orders.
Please note that due to high demand for shipping, all carriers are facing more frequent delays than normal. Ground transit times are not guaranteed. FedEx Express shipping options are only guaranteed according to FedExes policies, which can change with seasons and demand. Shipments do not transit on Saturdays, Sundays and certain holidays, except where those additional options are available.
Packages may require a signature at delivery. We always encourage you to be there to receive your delivery. Customer assumes all responsibility in the case of a delivered package that is stolen or not located for any reason.
If your package is running later than normal, or shows as potentially lost in transit, we must wait 1 full week before we can consider the package lost and file a claim.
In the case of lost or damaged shipments, The Film Shop will be happy to file a claim on your behalf, however, it can be a lengthy process. If you need replacement material right away, we recommend ordering a replacement while awaiting a decision on the claim by the carrier.
In the case of damaged shipments, it is best that you inspect the contents when they arrive and inform the driver of the damage and refuse the package if the damage is too extensive to allow your use of the product. If the damage wasn’t caught at the time of delivery, the claims process becomes more challenging. At a minimum, the carriers will require clear photos of the damaged package and contents and we often see refusals of claims using this method.
Sales Tax
The Film Shop charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Wholesale accounts are able to place a resale certificate on file to differ sales tax.
Warranties
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Film Shop makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.
The Film Shop SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL The Film Shop BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by The Film Shop.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. The Film Shop is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not The Film Shop.
The inclusion of material on this server does not imply any endorsement by The Film Shop, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although The Film Shop tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
Manufacturer Defects
Manufacturer defects refers to products that present/display a defect right out of the box, or while being applied. If you experience a product defect, we highly encourage you to stop using the product and contact us for resolution.
We understand how frustrating it can be to experience film defects, but please note that if a claim needs to be filed with the manufacturer, we are bound by their respective claims processing methods, and subject to their decision to honor the claim. Our customer service team will do everything we can to assist you through the claims process, but please understand it’s not always an easy process.
The claims process can be lengthy. If you need replacement material right away, we recommend ordering a replacement while waiting for resolution.
Defective film claims must be filed within 30 days of delivery.
When filing a defective film claim, you will need to provide pictures, sent via email to info@thefilmshop.com, along with product info (product, order date, size to claim).
The manufacturers do require the defective product to be returned. If you are able, please circle a section of the film showing the defect and package everything back into the original packaging.
Usually within a week of filing the claim, we will receive a return shipping label from the manufacturer which we will forward to you. It will be your responsibility to tender the return package to the assigned shipping company within the manufacturer’s time limit (usually 2-4 weeks depending on the manufacturer). If the time expires, the claim will be closed and we will be unable to reopen the claim.
Manufacturer Product Warranties
Manufacturer warranty failures refer to products that present/display a defect after being applied and are actively in use (already installed).
Warranties and warranty processing may differ between manufacturer, product, region, film orientation, installer certifications, and more. It is up to you to determine the warrantability of the products you are using. Much information can be found on our resources page, or directly on the manufacturers websites.
If you experience a product warranty failure, please contact us for resolution.
We understand how frustrating it can be to experience warranty failures, but please note that if a claim needs to be filed with the manufacturer, we are bound by their respective claims processing methods, and subject to their decision to honor the claim. Our customer service team will do everything we can to assist you through the claims process, but please understand it’s not always an easy process.
The claims process can be lengthy. If you need replacement material right away, we recommend ordering a replacement while waiting for resolution.
Warranty failure claims must be filed within 30 days of discovering the failure.
When filing a warranty claim, you will need to provide pictures, sent via email to info@thefilmshop.com, along with product and customer info (product, product order date, installation date, client zip code, size to claim).
The manufacturers do require the failed product to be returned. We know removing film, particularly with defects can be challenging. We understand that it won’t look pretty, but please do your best to remove it in a fashion that will still allow the failure/defect to show.
Usually within a week of filing the claim, we will receive a return shipping label from the manufacturer which we will forward to you. It will be your responsibility to tender the return package to the assigned shipping company within the manufacturer’s time limit (usually 2-4 weeks depending on the manufacturer). If the time expires, the claim will be closed and we will be unable to reopen the claim.
Return Policy
Many of the products we sell are altered from their original configurations. Any custom configuration such as, but not limited to: cut sheets, cut rolls, chrome delete rolls, printed materials, laminated materials, etc., are not eligible for return.
Installation tools are not eligible for return.
The Film Shop is unable to accept change orders or cancellations once an order is in the fulfillment process and a product has been altered.
Full rolls that have not been used are eligible for return within 30 days and will be subject to a restocking fee and any incurred shipping costs. No exceptions will be made.
Please note: colors and finishes of the same product may vary from roll to roll. The Film Shop cannot guarantee a match of products from different rolls or lot numbers.
The Film Shop is not responsible for installation failure, nor do we guarantee the application of any of the products that we sell.
For products that have been damaged in transit, please see the Shipping section.
For defective product issues (defects discovered before or during installation), please see the Manufacturer Defects section.
For warranty issues (defects that show up after the product is in use/applied), please see the Manufacturer Product Warranties section.
Miscellaneous
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Film Shop and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of The Film Shop shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.